Customer Service Representative

The role of a Customer Service Representative is to ensure customer satisfaction by providing outstanding customer service to CCG’s customer base.  Ability to work in a Call Center environment demonstrating positive and team building behaviors with both customers and co-workers.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries
• Strive for one-call resolution of customer issues
• Demonstrate positive and cooperative behavior with customers and co-workers
• Utilize cutting-edge technology to deliver exceptional customer service
• Meets department productivity and quality standards
• Remains current on departmental updates by reading and understanding documentation provided through email, team meetings, center handouts and training

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:

• Prefer one year of experience in a Call Center environment, or comparable customer service experience
• Strong interpersonal, organizational, communications and telephone skills
• Good follow up skills, detail oriented, and well organized
• Be able to work in a shift environment and be a team player
• Punctual and Reliable
• Strong computer and analytical skills
• Bi-lingual a plus

EDUCATION:

• High school diploma or equivalent

Shifts